Commercials
- Punitha Cleaning Service (hereinafter referred to as ‘The Company’) reserves the right to change the prices of all / any services at its sole discretion without prior intimation to the customer.
- The Company shall provide all estimates & prices at the time of booking in good faith. For removal of any doubt it is made clear that the estimates shall not mean final amount to be received by the Company and shall be subject to cost increase on the basis of other factors, on case by case basis.
- Prices quoted for various services are subjective and are decided by the Company based on multiple factors.
- For a One-time Service, The Customer agrees to collect the price quoted and confirmed and any other charges applicable to the Company in full prior to or immediately after the service.
- The Company reserves the right to refuse a booking without assigning any reason.
- The Customer must provide the Company with at least 24 hours’ notice prior to service time, if they wish to suspend, postpone or cancel the service for any reason and in the event if the customer fails to provide the said notice, without prejudice to other rights available to the Company in and under this Agreement and/or otherwise, the customer agrees to pay a cancellation fees of Rs. 1,000 per service visit confirmed by it, for administrative cost or less.
Services
- If the Customer requires any additional services or any kind of variations at the time the service is being performed, the customer shall contact the co-ordinator, who may agree to provide the additional services in its absolute discretion subject to an additional cost to be decided by Company.
- The Customer shall provide a safe working environment at the premises for the operatives to perform the services.
- • Walls having distemper paints is not recommended to be cleaned with water or any chemicals and would be dry dusted. Any textured, patterned and wall coverings will be only dry dusted without any chemical usage to avoid any unwanted damage.
- • Heavy fixtures and furniture would not be moved by our team.
- • Old and stubborn stains will be attended to the best of our ability. However we can’t guarantee 100% stain removal as certain stains if treated further can damage the surface. Our experts use specialized chemical for spot treatment.
- The Customer shall be bound to inform to the Company, prior to the commencement of the service, any hazards, slippery surfaces, potential risks or damages in the premises to be serviced. In case whereof, the entire liability arising out of such defect, hazards, etc. shall be the sole and absolute liability of the Customer.
- Customer shall provide to the employees/workers of the Company an unencumbered and unobstructed access to all service areas. The Company shall not be liable for non-performance of any services/any deficiency thereof, if the said is not provided by the Customer on the spot of the service. No claim of deficiency of service shall be claimed and entertained by the company once the job has been completed.
- The Company shall not be responsible for any loss or damages incurred by the Customer, any event beyond the reasonable control of the Company.
- The Company is not responsible for pre-existing defects, damages, stains and dirt that cannot be cleaned or removed with reasonable endeavour by the Company.
- The effectiveness and durability of service provided by the Company depends on how the premise is maintained by the occupier/user after the service delivery and also the environment in which such premise exists.
- The time indicated to perform the services is based on ideal conditions- there should be immediate, absolute and uninterrupted access to the premise to be serviced, no interruptions due to scenario like electricity/water outages, questions/queries by the client before or during the service delivery that might lead to delays.
- The company shall not be responsible for any detrimental effects on surfaces, items, fabrics, materials, etc., owing to an unpredictable nature of surfaces, items, fabrics, materials, etc.,
Liability
- The Company shall not be liable, whatsoever, for any pure economic loss, loss of profit, loss of business, punitive damages, any business interruption, loss of revenues or anticipated savings, depletion of goodwill, in each case whether direct or indirect or consequential or any claims for consequential loss compensation whatsoever which, arise out of or in connection with services provided under this engagement/agreement.
- For removal of any doubt it is made clear that in case of any penal/legal violation by the agent/worker/employee of the Company during the Service hours shall be sole responsibility of the said agent/worker/employee, etc. for which/against whom the Customer after getting a written consent from the Company may proceed individually.
- The Company shall not be responsible for any theft, breakages, damages and loss of any fragile items if they are not removed from the area where the service was performed.
- We use approved environment friendly products. However, we recommend premise owners who have a history of respiratory diseases/disorders or allergies to dust etc. should stay away from the premise while the service is carried out or declare their willingness to perform the provided services despite such disorders by signing on the declaration below for such time as may be directed/advised by the Company and/or its agent, etc.,
- This agreement and the customer forms shall be signed by the customer or any other person(s) at the prior to and at the time of service and authority of such person to sign shall not be disputed by the customer. In the event of non-signing of this agreement it would be an implied consent to all the terms and conditions as enumerated herein.
- Subject to and without prejudice to the rights otherwise available to the Company, the Customer shall be liable to compensate the Company for such losses/damages which the Company has to suffer because of any act, omission, etc. of the Customer and/or his/its representative, agent, nominee, etc.
- It is agreed between the customer and Punitha Cleaning Service that courts in Coimbatore shall have exclusive jurisdiction in respect of any matter, claim or dispute arising out of or any way relating to the services provided by the Company.
- This Agreement shall be binding on all the parties.
- In the event of non-payment of amount then the company shall be entitled to recover the amount along with interest.
Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
